Platform-based businesses (“platforms”) have sought to design websites, apps, and interfaces to addict and manipulate users. They intentionally stimulate the release of dopamine in users’ brains, which creates addiction akin to gambling. As examples, reports indicate that Instagram withholds notifying users of “likes” until later so as to increase their dopamine intake—known as a “variable reward schedule.” Or Twitter’s app which opens with a blue screen and pulsating bird: the interface, while intended to appear like its loading, builds a positive feedback loop based on anticipation. Perhaps the most addictive design is Snapchat’s “streak” which has increased attention spent on the platform by 40%. In capturing and maintaining attention, companies increase the amount of time spent and data created (the chief commodity of the digital economy) on their platforms.
Once attention is gained, platforms can then exploit their users’ cognitive vulnerabilities in the form of “dark patterns,” which are described as subtle design choices meant to guide users towards adopting behaviors sought by the platform, and other forms of online manipulation. The brilliance of online manipulation is that it makes interactions on the platform—as well as the sharing of one’s photos, messages, geolocation, and contacts—appear like exercises of free will. This threatens an aspect of privacy called “decisional privacy,” referring one’s ability to make choices free of coercion.
This Article argues that consumer welfare diminishes when technology is designed to extract wealth from consumers in a manner eroding decisional privacy. Given the lack of regulations on this point, we show that market power and exclusionary strategies enable platforms to adopt dark patterns and other manipulative techniques. The problem is that antitrust has typically viewed efforts to coax consumers as a form of competition or even procompetitive behavior.