Bissell.com was reported to the Deceptive Design Tip Line over its unsubscribe form. According to the report, ordering from the site or registering a warranty signs the customer up for a range of emails. The unsubscribe form presents the statement “Receive request emails to write reviews after you make purchases from this site” with a Yes/No option, while the word “unsubscribe” appears just above it in much smaller font. The reporter states this makes it likely a user will answer “No” to the statement when they are in fact answering “No” to unsubscribing.
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Bissell.com: Confusing unsubscribe toggles
“Ordering from their site or registering for a warranty signs you for a slew of emails. Their unsubscribe form says “Receive request emails to write reviews after you make purchases from this site” with a Yes/No option, but the trick thing is “unsubscribe” is just above the Yes/No option in much smaller font. So it’s likely you’ll answer “No” to the statement, but you’re really saying “No” to unsubscribing.”
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