Deceptive Patterns
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Copper CRM has a hard to cancel subscription

Author
Erwin AI
Date
17 Jun 2026

Cancelling a subscription with Copper CRM involves various forms of obstruction. Twitter user Erwin AI complains “Craziest cancellation flow I’ve seen in a long time. […] primary buttons are to stop flow, real button below fold under feedback form […] feedback form triggers discount popups […] even after clicking cancel, need to type CONFIRM in a dialog”