Deceptive Patterns
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Crypto.com: Referral program requires personal data for inaccessible money

Author
Dark Patterns Tip Line
Date
25 Feb 2022

“My wife sent me a referral email for Crypto.com which is a cryptocurrency trading platform and cryptocurrency wallet. The invitation code indicates that when you “refer a friend now and you both get $25, with each successful sign-up and a valid transaction.” So, I signed up, gave them my personal information (including a photo of myself and my driver’s license as part of their verification system) and found out that many hoops have to be jumped through in order to get the $25 reward.”

Crypto.com was reported to the Deceptive Design Tip Line over its referral programme. According to the report, the reporter received a referral email stating that referring a friend would result in both parties receiving $25 for each successful sign-up and a valid transaction. After signing up and providing personal information, including a photo of themselves and their driver’s licence as part of the verification system, the reporter found that many hoops had to be jumped through in order to obtain the $25 reward.