CVS was reported to the Deceptive Design Tip Line over its in-person pharmacy checkout. According to the report, the checkout attempts to force customers to consent to receiving marketing information, along with prescription information, via their mobile phone number. The report says the checkout pad only offers two options, “Yes” or “Print Info”; pressing “Print Info” produces a piece of paper about how CVS values privacy, after which a supervisor has to come over to allow the transaction to proceed, because the register defaults to assuming the customer will press “yes” and a cashier cannot override it.
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CVS: Forced consent to marketing via phone number at checkout
“At a CVS pharmacy (in-person), their check-out attempts to force you to consent to receiving marking information (along with prescription info) via your mobile phone number. The check-out pad only offers two options: “Yes,” or “Print Info.” If you press “Print Info,” you are provided with a piece of paper telling me about how CVS values your privacy. Then a supervisor has to come over and allow the transaction to proceed, because the default set such that the register assumes the customer will press yes and a cashier cannot override.”