The Hartford Courant was reported to the Deceptive Design Tip Line over the difficulty of cancelling a subscription. According to the report, subscribing was easy but cancelling proved very difficult, with the reporter describing the site as “like a brick wall”. The reporter says they telephoned several times to cancel without success, and suggested they might only be able to stop the charges by disputing them with their credit card company.
‹ All examples Hartford Courant
Hartford Courant: Difficulty canceling subscription
“It’s been very difficult to cancel my subscription despite being able to easily subscribe. The site is like a brick wall. I may be able to do it by disputing the charge with my credit card but I have called several times to cancel to no avail.”