Deceptive Patterns
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Incomplete Unsubscribe Process.

Author
Gray et al.
Date
15 May 2017
Publisher
UXP2 Lab

“How can a user unsubscribe from all mail? The page is very unclear and the user should be able to select multiple options.”

This example was catalogued by the UXP2 Lab over an unclear unsubscribe process. The entry questions how a user is meant to unsubscribe from all mail, describing the page as very unclear and suggesting that the user should be able to select multiple options.