NextDoor was reported to the Deceptive Design Tip Line over the difficulty of stopping its emails. According to the report, the reporter signed up to find local events and began receiving frequent emails, but clicking “Unsubscribe” only stopped a single, very specific category, such as event reminders. To stop the emails entirely, the reporter had to visit the notification settings and untick each of fourteen separate categories, several of which contained further subcategories that had to be worked through individually.
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NextDoor: Tedious notification settings
“I got a NextDoor account to find events in my area. I started getting spammed with emails, so I clicked “Unsubscribe”. However, I noticed that the URL it took me to said “You will no longer get notifications about Event reminders” which was very specific. So, I went to my account and clicked on my notifications settings. The way they have the notifications settings designed is tedious. I couldn’t simply uncheck one button to stop getting emails, instead I had to uncheck every category (there were fourteen of them) and then within each category, there were further subcategories within those. I included a picture (image #2) of the first category. But on the list on the left, each item (Post, Comments and Replies, Mentions) has subcategories with in it that you have to click through.”