The father of nudge theory says Wells Fargo is using “sludge” theory to avoid refunding customers’ money.
Behavioral economist Richard Thaler, who won the 2017 Nobel Prize in economics, called Wells Fargo “slimy” in a tweet Thursday, and nominated the scandal-plagued bank for an ignominious title. “Oh, this is slimy indeed. Thick #sludge. We need a #sludge hall of shame. Please send nominees,” he wrote.
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