Deceptive Patterns
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Salesforce: Unsubscribe, but Sell Identity.

Author
Gray et al.
Date
24 Jan 2017
Publisher
UXP2 Lab

“Salesforce requires users to consent to a privacy statement before they can successfully unsubscribe from their newsletter. The privacy statement gives consent to sell the user’s information to other countries.”

Salesforce was catalogued by the UXP2 Lab over its newsletter unsubscribe process. According to the entry, users must consent to a privacy statement before they can successfully unsubscribe, and that privacy statement grants consent to sell the user’s information to other countries.