Deceptive Patterns
‹ All examples SiriusXM

Sirius XM: Requires phone call to cancel service

Author
Dark Patterns Tip Line
Date
26 Jan 2022

“Every account function but service cancellation is available online. To cancel you must make a phone call.”

SiriusXM was reported to the Deceptive Design Tip Line over how its service is cancelled. According to the report, every account function except cancellation is available online; to cancel the service, the customer must make a phone call.