Deceptive Patterns
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Spotify: Difficult to Cancel Subscription.

Author
Gray et al.
Date
1 Aug 2017
Publisher
UXP2 Lab

“User has to select “cancel” four times to cancel”

Spotify was catalogued by the UXP2 Lab over the difficulty of cancelling a subscription. According to the entry, the user has to select “cancel” four times in order to cancel.