StubHub was documented by hallofshame.design in connection with a lawsuit filed by the Washington, D.C. attorney general accusing the company of deceptive practices in event ticket sales. The article describes how StubHub uses hidden fees and manipulative design tactics, including countdown timers and fake scarcity claims, to pressure customers into making quick decisions.
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StubHub: Dark patterns in event ticket sales
A walkthrough of Stubhub’s use of hidden fees, countdown timers and fake scarcity tactics.